DH Business Support Ltd understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of all our clients and will only collect and use personal data in ways that are described in this policy and in a manner consistent with our legal obligations and your rights.
1. Information About Us
DH Business Support Ltd
Company number: 06835190
Registered in England
Registered address:
Office 1, Brunswick House
Brunswick Way
Liverpool
L3 4BN
VAT number: 112826242
Data Protection Officer: David Hassall
Email: david@dhbusinesssupport.com
Telephone: 0330 088 1701
We are regulated by the AAT and the Information Commissioner’s Office.
2. What This Policy Covers
This Privacy Policy explains:
- What personal data we collect
- How we collect it
- How we store and process it
- Your rights regarding your personal data
3. What Is Personal Data?
Personal data is defined under UK GDPR as any information relating to an identifiable person who can be directly or indirectly identified.
This includes obvious details such as your name and contact information, but also includes identification numbers, online identifiers, and electronic location data.
4. Your Rights
Under UK GDPR, you have the following rights:
- The right to be informed about how your data is used
- The right to access the personal data we hold about you
- The right to have inaccurate or incomplete data corrected
- The right to request deletion of your data where appropriate
- The right to restrict processing of your data
- The right to object to certain uses of your data
- The right to data portability in applicable circumstances
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.
To exercise any of these rights, please contact us using the details provided below.
5. What Personal Data We Collect
Depending on your relationship with us, we may collect:
- Name
- Date of birth
- Gender
- Address
- Personal identification details
- Email address
- Telephone number
- Business name
- Job title
- Bank details
- Tax references
We may obtain personal data from third parties including:
- HMRC
- Previous accountants
- Companies House
6. How We Use Your Personal Data
We will only use your personal data where we have a lawful basis to do so. This may include:
- Performing a contract with you
- Complying with legal obligations
- Pursuing legitimate business interests
- Where you have given consent
Your personal data may be used for:
- Providing and managing your account
- Delivering our services
- Communicating with you
- Responding to enquiries
- Sending information you have opted in to receive
Where permitted by law and with your consent where required, we may send marketing communications about our services. You can opt out at any time.
We do not send unsolicited marketing or spam.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary.
For tax and accounting purposes, records are typically retained for seven years to comply with legal and regulatory requirements.
8. Storage and International Transfers
Your data is stored securely within the UK.
In some cases, data may be processed outside the UK or European Economic Area. Where this happens, we ensure appropriate safeguards are in place to protect your information in line with UK GDPR requirements.
9. Sharing Your Personal Data
We may share data with trusted third parties where necessary to provide our services. These may include:
- AdvanceTrack
- VAT International
- Carey Pensions UK LLP
- National Employment Savings Trust
- Smart Pension
- Enrolex
- Aviva Insurance
- Legal & General
- Royal London Group
Where we share data, we ensure that appropriate contractual and security measures are in place.
We may also disclose personal data where required by law, court order, or government authority.
10. Accessing Your Data
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request.
Requests should be made in writing to the contact details below.
There is normally no charge. However, a reasonable fee may be applied for repetitive or excessive requests.
We aim to respond within one month. In complex cases, this may extend to three months, and you will be informed if this is the case.
11. LeadInfo
We use the lead generation service provided by Leadinfo B.V., Rotterdam, The Netherlands. This service recognises visits from companies to our website based on IP addresses and provides publicly available business information such as company names or addresses.
Leadinfo places two first party cookies to provide transparency on website usage. It also processes domains entered into forms to correlate IP addresses with companies.
For more information, visit www.leadinfo.com.
You can opt out at:
www.leadinfo.com/en/opt-out
If you opt out, your data will no longer be used by Leadinfo.
12. Contacting Us
For all matters relating to data protection, including Subject Access Requests, please contact:
David Hassall
Email: david@dhbusinesssupport.com
Telephone: 0330 088 1701
Postal address:
Office 1, Brunswick House
Brunswick Way
Liverpool
L3 4BN
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our business operations.
Any updates will be published on our website.